Legal Framework: Active
Terms & Conditions
The governing protocol for engaging with Covclothes, our Partners, and our Private Client services. By accessing The Platform, you agree to these architectures.
1. Usage Protocol
Welcome to Covclothes (“The Protocol“). By accessing our website, you agree to be bound by these terms.
- “The Platform” refers to covclothes.store and its Agentic Commerce engines.
- “Partner” refers to the independent boutiques or brands utilizing our infrastructure to sell.
- “Client” refers to you, the purchaser.
2. Global Logistics & DDP Liability
Covclothes acts as an intermediary. We facilitate the sale between you and the Partner via our Blind Network.
You are the Importer of Record. If you refuse to pay import duties or refuse delivery:
- Cost Recovery: You authorize Covclothes to deduct return shipping costs, re-import duties, and admin fees from your refund.
- Abandonment: If return costs exceed the item’s value, the item will be destroyed, and you forfeit 100% of your payment.
3. Private Client Services
Our Concierge Service operates on a “Best Effort” basis.
- Sourcing: Requests for rare items (e.g., Hermès Quota Bags) are subject to global availability. We cannot guarantee procurement.
- Deposits: Sourcing deposits are non-refundable once the item has been secured by our team.
4. Returns & Refunds
We accept returns within 14 days of delivery, provided the item is unworn, with all security tags intact.
- Security Tags: If the Covclothes Security Tag is removed, the return is void.
- Custom Orders: Made-to-measure or sourced items (Private Client) are final sale.
5. Governing Law
These terms are governed by the laws of England & Wales. Any disputes arising from the use of The Protocol shall be subject to the exclusive jurisdiction of the courts of London.